Booking and Payment
Bookings run weekly from Saturday to Saturday or Sunday to Sunday during June, July and August. From September to May it is possible to book alternative durations. Please get in touch to discuss your holiday dates. To make a confirmed booking we require a deposit of 25% with the balance payable one calendar month before the beginning of the holiday. Payments can be made by direct bank transfer to our French euro bank account or direct on our booking engine. Bookings made less than eight weeks before arrival must be paid in full at the time of booking. We reserve the right to cancel the booking if payment is not received within the agreed timescales. The number of people in the booking must not exceed the advertised gite capacity. All properties must have a responsible adult staying in the property.
Tourist Tax
This will be calculated and added to your final bill once we have guest numbers and details confirmed. It is a small tax imposed by the local authority based on the number of occupants and the nightly rate.
Cancellations
Cancellations should be made in writing. Cancellations made more than eight weeks prior to the due arrival date will forego the deposit only. Those made less than eight weeks prior to the due arrival date will forego the full amount unless we are able to re-let the accommodation. Should we be unable to perform our tasks due to exceptional circumstances outside our control resulting in the cancellation of the reservation; the guest will be offered alternative accommodation of the same value. Should an alternative not be available, we will reimburse the rental amount paid at the date of cancellation. We cannot accept liability for any other expenses or inconvenience incurred including but not restricted to flights, ferry charges or car hire charges resulting from the cancellation. We strongly recommend that guests take out comprehensive travel insurance before departure (including cancellation cover).
Check-in
Guests are welcome to arrive from 4.00pm onwards. If guests arrive earlier they are very welcome to drop off luggage to leave them free to go shopping or sight seeing. We are available from 4.00pm onwards to show guests around Le Rhun but before this time we are fully occupied ensuring that guest accommodation is ready for arriving guests.
Check-out
Guests are requested to vacate their gite by 10.00am on the day of departure. Late departures may incur an additional cleaning fee of 20 euros as costs for cleaning staff are incurred from 10.00am. Guests are requested to leave the property clean and tidy with all items put back in their original place, ie cooking utensils, crockery, bbq equipment. Guests are requested to strip linen from beds and leave in the blue linen bags provided in your gite. If the wood burning stove or bbq has been used, ashes should be cleaned out and the bbq rack cleaned for the next guests. An end of holiday cleaning service is available for guests who have an early departure and may prefer to leave the breakfast dishes and last minute cleaning to us. Please book this by thursday of the week of your stay. This is to be paid in cash before departure. Cleaning fee: Ecurie €40, Hibou €40, Etable €50, Chestnut Loft €50, Farmhouse €60.
Linen
We provide bed linen, kitchen linens and towels for using in the gîte. We ask our guests to please bring their own towels for use at the swimming pool and the beach. Our white towels get discoloured by the chlorine and we like to keep them looking fresh for all our guests.
Bed linen and towels should not be laundered – we are very happy to provide replacement linen if you need it. Please just ask. If you have a 2 week booking with us, we offer a complimentary linen change halfway through your stay.
Damage and Breakages
We know that acccidents can happen. If you do break something, please can you advise us of any damage or breakages as soon as they happen so that we may rectify the situation.
Electricity, Gas and Water
Electricity, gas for cooking, wood for the wood burning stove and water charges are included within the rental price. If guests require additional heating, radiators are available at a cost of €30 euros per week.
Smoking
All gîtes, the pool area and the children’s play areas are designated no smoking areas. We respectfully request smokers to dispose of cigarette butts thoughtfully and not to put them in gîte kitchen bins. If you need us to supply you with an exterior ashtray, please ask.
Swimming Pool
The swimming pool is fenced in accordance with French law, and for everyone’s safety. Children under the age of 16 must be supervised at all times by an adult who must be in the pool enclosure with them. Diving is not permitted. No glass is allowed in the pool area and no sharp objects are permitted in the pool as they may damage the pool liner. (We like inflatables, but please no oars or hard flippers or pool toys).
Pets
We are sorry to say we are unable to welcome pets at Le Rhun to ensure the comfort of guests with allergies. Also, as we do not have fences for the gardens at Le Rhun, we guarantee the comfort of all our guests, especially our younger guests, who may not necessarily be happy around dogs or cats.
Conduct of Guests
We are delighted to share Le Rhun with our guests, and we hope you have a lovely holiday here. However, we do respectfully request guests to be considerate to other guests, particularly when dining al fresco late at night!
Complaints
Any problem should be brought to our attention immediately it becomes apparent so that we may rectify the situation quickly.
